Terms & Conditions
Please read these terms and conditions carefully before using our services.
Last updated: June 25, 2025
1. Introduction
These Terms and Conditions ("Terms") govern your use of The Detail Master's car detailing services and website. By accessing our services or making a booking, you agree to be bound by these Terms.
The Detail Master ("we," "us," or "our") provides professional car detailing services in the Minneapolis, MN area. Our services include interior and exterior cleaning, paint protection, and related automotive care services.
2. Service Booking & Payment
Booking Process
- • All bookings must be made through our official website or phone
- • A valid email address and phone number are required for booking
- • Bookings are confirmed within 24 hours of submission
- • We reserve the right to refuse service at our discretion
Payment Terms
- • Payment is due upon completion of services
- • We accept cash, credit cards, and digital payments
- • Prices are subject to change without notice
- • Additional charges may apply for heavily soiled vehicles
3. Cancellation & Rescheduling
Cancellation Policy
- • Free cancellation up to 24 hours before scheduled appointment
- • Cancellations within 24 hours may incur a $50 fee
- • No-shows will be charged the full service amount
- • Weather-related cancellations are handled on a case-by-case basis
Rescheduling
- • Rescheduling is free up to 24 hours before appointment
- • Same-day rescheduling may incur a $25 fee
- • We will work with you to find an alternative time
4. Service Limitations & Disclaimers
What We Do
- • Professional interior and exterior cleaning
- • Paint protection and ceramic coatings
- • Headlight restoration
- • Engine bay cleaning
- • Pet hair removal
What We Don't Do
- • Mechanical repairs or maintenance
- • Paint touch-ups or body work
- • Window tinting or modifications
- • Audio system installation
Important Disclaimers
- • We are not responsible for pre-existing damage
- • Some stains may be permanent and cannot be removed
- • Results may vary based on vehicle condition and age
- • We recommend testing products on inconspicuous areas first
5. Customer Responsibilities
Before Service
- • Remove all personal belongings from the vehicle
- • Provide accurate vehicle information
- • Ensure vehicle is accessible at the scheduled time
- • Notify us of any special requirements or concerns
During Service
- • Provide a safe working environment
- • Ensure access to water and electrical outlets if needed
- • Keep pets and children away from the work area
- • Be available for questions or concerns
6. Privacy & Data Protection
We are committed to protecting your privacy. Our data collection and usage practices are detailed in our Privacy Policy.
Data Protection
- • We do not sell, trade, or rent your personal information
- • Your data is used only for service delivery and communication
- • We implement appropriate security measures
- • You can request data deletion at any time
7. Communication Preferences
Opt-in Communications
- • Email updates for promotions and maintenance tips
- • SMS reminders for appointments and special offers
- • You can opt out at any time
- • Reply STOP to unsubscribe from SMS
Unsubscribe Options
- • Use our unsubscribe page
- • Reply STOP to any SMS message
- • Click unsubscribe link in any email
- • Contact us directly to update preferences
8. Liability & Insurance
Our Liability
- • We carry comprehensive liability insurance
- • We are responsible for damage caused by our negligence
- • Claims must be reported within 24 hours of service
- • We will work to resolve any issues promptly
Limitations
- • We are not liable for pre-existing damage
- • Maximum liability is limited to the service cost
- • We are not responsible for lost or stolen items
- • Force majeure events are excluded
9. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the new Terms.
We will notify customers of significant changes via email or SMS, but it is your responsibility to review these Terms periodically.
10. Contact Information
Questions About These Terms?
Contact Us
Phone: +1 (612) 787-9177
Email: info@thedetailmaster.com
Address: Minneapolis, MN Area